Privacy Policy



1.1 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession. 

1.2 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure. 

1.3 In utilising our website, using our services or otherwise if your information is submitted to us through a lead generation services, users may be asked to provide the following information (Personal Information): 

1.3.1 First Name

1.3.2 Surname

1.3.3 Email

1.3.4 Physical Address

1.3.5 Phone number

1.3.6 Language

1.3.7 Bank Account details (for finance and dealer applications)

1.3.8 Business name

1.3.9 Business registration number (for finance and dealer applications)

1.3.10 Marital Status (For dealer applications )

1.3.11 Financial history (For finance applications and limited information for dealer applications)

1.3.13 Age (For employee, Finance, dealer applications and Birthday messages)

1.3.14 Criminal History- may be required for employees or employee applications

1.3.15 Employment History (For employee and Finance applications)

1.3.16 ID Number Company (For employee, Finance, dealer applications)

1.3.17  Tax number (For employee applications)

1.3.18 Registration Number and Vat Number (For Finance and dealer applications)

1.3.19 Additional information will be requested when applying for a dealer trade COD or Credit terms account. 

1.4 We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS, mobile chat, website chat and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of the Act. Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient. 

1.5 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law. 

1.6 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to: 

1.6.1 The provision and performance of our services to you

1.6.2 Informing you of changes made to our website

1.6.3 The provision of marketing related services to you by us

1.6.4 Responding to any queries or requests you may have

1.6.5 Developing a more direct and substantial relationship with users

1.6.6 Developing an online user profile

1.6.7 Submitting information to 3rd party financial service providers on your behalf for goods and service finance.

1.6.8 Passing your information onto one of our dealers who will be able to provide goods or services to you.

1.6.9 For security, administrative and legal purposes 

1.6.10 Use of marketing software: we will only use this software make you aware of other products or services offered by us from time to time if you consent. This software is fully POPIA-compliant and we ensure the highest compliance with the general guidelines for the collection and processing of personal data. We use a 3rd party company who are fully POPIA compliant

1.6.11 Webinar: for the live online webinars we use software in order for our attendees to attend the live webinar and you consent to your info being used in order to confirm your attendance for the live webinar.They are also POPIA compliant

6.1.12 For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

6.1.13 For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

6.1.14  3rd Party Providers: We do use 3rd party providers ie Payment gateway companies and mail marketing to process payments however they have their own privacy policies in respect to the information; we are required to provide to them for your purchase-related transactions. certain providers can be located in different locations. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

1.7 Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.8 While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

1.9 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database

1.10 Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

1.11 The Personal Information we collect from users shall only be accessed by our authorised employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

1.12 We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on the Site. You shall be solely responsible for the contents of all material published by yourself.

1.13 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy.

1.14 We will not sell, share, or rent your Personal Information to any unrelated third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or the marketing thereof.

Clause 2 Log Files

2.1 When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within the company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.

Clause 3 Disclosure of Personal Information

3.1 We may disclose your Personal Information to the following persons for the purposes of our rendering our services to you, and for those reasons recorded in clause 1.6 above:

3.1.1 Affiliated Companies

3.1.2 Agents

3.1.3 Representatives

3.1.4 Financial service providers if finance or credit is requested

3.1.5 Credit Bureau or credit vetting agencies

3.2 If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Information in order to fulfil your request.

3.3 Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

3.4 Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

4.5 Other legal requirements:The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

4.5.1 Comply with a legal obligation

4.5.2 Protect and defend the rights or property of the Company

4.5.3 Prevent or investigate possible wrongdoing in connection with the Service

4.5.4 Protect the personal safety of Users of the Service or the public

4.5.5 Protect against legal liability

Clause 4 Cookies

4.1 We use cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on the Website are described below:

4.1.1 “Session cookies”: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.

4.1.2 “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work, but may enhance your browsing experience.

4.1.3 Google analytics: We is google analytics to help us analyse how users use our website and our mobile site  .To opt-out of analysis by Google Analytics on our website and other websites, please visit

4.1.4  Google Adwords and Google Remarketing: For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on a Elan Systems South Africa  Online advertisement delivered by Google.For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on a Elan Systems South Africa advertisement delivered by Google (“Ads”). Conversion tracking cookies expire after 30 days and are not used for personal identification. Google uses a different cookie for each Google AdWords customer and there is no consolidation of the cookie data with other data. If you click on one of our Ads and proceed to a page equipped with a conversion tag and the cookie has not yet expired, the conversion is documented. With the help of the conversion tracking cookie we see the total number of conversions and are able to review the performance of our Ads. To opt-out of personalized ad delivery on the Google content network, please visit Google’s Ads Preferences Manager

Clause 5 Links from the website

5.1 The services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Websites”). If you select a link to any Third Party Website, you may be subject to such Third Party Website’s terms and conditions and/or other policies, which are not under our control, nor are we responsible therefore.

5.2 Hyperlinks to Third Party Websites are provided “as is”, and we do not necessarily agree with, edit or sponsor the content on Third Party Websites.

5.3 We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.

5.4Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Clause 6 Of The Electronic Communications And Transactions Act 25 Of 2002 (“Ect Act”)

6.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.

6.2 Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

6.3 Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.

6.4 Information to be provided in terms of section 43(1) of the ECT Act:

6.4.1 Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.

6.4.2 This Website is owned and operated by Elan Systems South Africa Cc.

6.5 Address for service of legal documents: 180 Corlett Drive Johannesburg 2090 South Africa.

6.5.1 Contact Number: +27(0)11-440-1821.

6.5.2 Website – located at

6.5.3 Email address:

Clause 7 Lodging of complaints

7.1 We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the Information Regulator:

7.1.1 Telephone: +27 (0) 10 023 5207; or

7.1. 2Email:

8. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.